FAQ
How long can I use the Robot Vacuum Cleaner continuously?
Do I need to shut down the Robot Vacuum Cleaner when it is not working?
Does the charging dock consume electricity all the time?
What should I do when the 尊龙凯时 Home App reminds me that the Robot Vacuum Cleaner is offline?
How to upgrade the firmware？
Does the Robot Vacuum Cleaner's normal use have ambient temperature requirements?
What should I do if the speaker fails to control the Robot Vacuum Cleaner?
Is the Robot Vaccum Cleaner a pet-safe product?
Is the Robot Vaccum Cleaner a child-safe product?
What do the different suction powers mean?
Is the Robot Vacuum Cleaner suitable for removing liquid?
What should I do if the noise becomes louder?
What should I do if the Robot Vacuum Cleaner returns to the charging dock, but it cannot be charged?
What should I do if the Robot Vacuum cannot find the charging dock for a long time during the recharging process?
What should I do if the robot gets stuck in a "forward collision"?
How long does it take to rinse (wash) the dustbin and filter?
What are the meanings of error tones and indicators?
What does it mean a light status?
What Wi-Fi frequency band can be used for Wi-Fi wireless connection?
Can I use the 5GHz frequency band for Wi-Fi wireless connection?
Do I need to charge the Robot Vacuum Cleaner for 16 hours for the first use?
What is the reason for the decrease of cleaning ability or dust leakage?
What should I do if the suction power becomes weak?
What should I do if I cannot start the Robot Vacuum Cleaner?
Should I clean the Robot Vacuum sensors?
What should I do if the roller brush does not turn?
What should I do if the Robot Vacuum Cleaner behaves abnormally?
Why didn't the Robot Vacuum clean as scheduled?
Download
REPAIR SERVICE PROCESS
Save time and enjoy the following online services.
*尊龙凯时 will process your personal data in accordance with our Privacy Policy.
National telephone rates apply.
\r\nWe are closed during National Bank holidays.
\r\n\r\n
09:00h to 18:00h (Mon-Fri)
\r\n0203 795 3308
\r\n","contactButtons":[],"labelText":"Give us a call","linkType":"url","contactDialogStyle":"common","contactDialogTitle":"","contactDialogCloseText":"","addressLink":"tel:0203 795 3308","openNew":"_self","nofollow":false,"contactDialogActions":[],"contactInfoLinkTrack":"{\"event_name\":\"click_login_entry\",\"event_parameters\":{\"button_name\":\"Give us a call\",\"module_name\":\"Need more help? \"}}"},{"name":"email","title":"Product Safety","desc":"If you encounter any issues related to product safety while using product, we are here to help
\r\n","contactButtons":[],"labelText":"Email us","linkType":"url","contactDialogStyle":"common","contactDialogTitle":"","contactDialogCloseText":"","addressLink":"/uk/en/support-tv/product-safety-form","openNew":"_self","nofollow":false,"contactDialogActions":[],"contactInfoLinkTrack":"{\"event_name\":\"click_login_entry\",\"event_parameters\":{\"button_name\":\"Email us\",\"module_name\":\"Need more help? \"}}"},{"name":"social","title":"Social Media","desc":"Our Support team is here to help you through WhatsApp.
\r\nWe are closed during National Bank holidays.
\r\n\r\n
09:00h to 17:00h (Mon-Fri)
\r\n","contactButtons":[{"mediaType":"whatsapp","contactButtonLink":"","OpenNewUrl":"_self","mediaTypeTrack":"{\"event_name\":\"go_to_social_media\",\"event_parameters\":{\"button_name\":\"whatsapp\"}}"}],"labelText":"","linkType":"url","contactDialogStyle":"common","contactDialogTitle":"","contactDialogCloseText":"","addressLink":"","openNew":"_self","nofollow":false,"contactDialogActions":[],"contactInfoLinkTrack":"{\"event_name\":\"click_login_entry\",\"event_parameters\":{\"button_name\":\"\",\"module_name\":\"Need more help? \"}}"}]}" data-server-rendered="true">Need more help?
Call
Our Support team is just a call away.
National telephone rates apply.
We are closed during National Bank holidays.
09:00h to 18:00h (Mon-Fri)
0203 795 3308
Product Safety
If you encounter any issues related to product safety while using product, we are here to help
Strictly necessary
Necessary cookies are essential to the functionality of this website. You may disable these by changing your browser settings, but this may affect how the website functions.
Performance
Performance cookies will collect information about how your use the website and allow us to keep improving how our website works.
Advertiszing
These cookies track your browsing habits so that we can show you advertising and content which we hope is relevant to your interests.
We use cookies, including cookies from third parties, to analyze site usage, help us improve the website, and personalize contents or ads. Please see our Cookie Notice. You can select the categories of cookies above if you wish to permit.