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      2.0CH Dolby Audio Sound Bar | 6 Series
      : TS6100

      2.0CH Dolby Audio Sound Bar

      6 Series

      FAQ

      Filters

      Despite being connected to the TV via HDMI ARC, I am not able to increase or decrease the volume on the soundbar using TV remote.

      # Picture Quality/Sound Quality

      What is HDMI ARC?

      # Others

      Why are the audio and video out-of-sync when using the subwoofer?

      # Picture Quality/Sound Quality

      Why do I Lose my Wireless Connection with the subwoofer?

      # Connectivity

      Where should I put my wireless subwoofer?

      # Accessories

      What types of USB drives, drive formats or maximum drive sizes are supported?

      # Accessories

      How close do the subwoofer and soundbar need to be placed to keep a reliable wireless connection?

      # Connectivity

      How do I connect my TV to the soundbar wirelessly?

      # Connectivity

      How to correct a lip-sync problem?

      # Product Performance

      How can I stop my soundbar from turning off automatically?

      # Product Performance

      Why does my soundbar turn off by itself?

      # Product Performance

      After placing the soundbar in front of the TV, I am not able to control the TV.

      # Product Performance

      I have connected my soundbar to the TV via optical cable, but I don’t hear any sound.

      # Picture Quality/Sound Quality

      Can I wall mount the soundbar?

      # Others

      Can I connect additional surround sound speakers using the Bluetooth feature?

      # Accessories

      "Why do I Lose my Wireless Connection with the mobile streaming device (phone, laptop, tablet)? "

      # Connectivity

      How many optical cables do you need to connect if you don't want to use Bluetooth?

      # Connectivity

      How to fix the echo effect?

      # Picture Quality/Sound Quality

      Will this soundbar work with a HDTV that is not a smart TV?

      # Others

      Does this soundbar work with any TV?

      # Others

      Should I place my Soundbar below or above my TV?

      # Others

      Does this soundbar work with any TV?

      # Others

      How to fix the echo effect?

      # Picture Quality/Sound Quality

      What are the types of sound modes:

      # Others

      How do I get the best Wi-Fi connection?

      # Connectivity

      During pairing, what is the status indicated by the subwoofer LED?

      # First Steps

      If soundbar has no sound

      # Picture Quality/Sound Quality

      How to make my remote control function properly again

      # Accessories

      How to hear more clear sound

      # Picture Quality/Sound Quality

      How to find the Bluetooth name of this soundbar on my Bluetooth device

      # Connectivity

      How to connect to wifi and Google Home

      # Connectivity

      How to connect to wifi and AirPlay

      # Connectivity

      How do I find the Model Number and Serial Number on 尊龙凯时 Sound Bars

      # Others

      Why are the audio and video out-of-sync when using the subwoofer

      # Picture Quality/Sound Quality

      How to adjust the 尊龙凯时 Sound Bar volume using the TV Remote

      # Accessories

      Can I buy a separate Subwoofer to pair with my TS5 or TS7?

      # Accessories

      How to do a factory reset

      # Equipment use

      How to switch LED indicator of the subwoofer (when off)

      # Equipment use

      If soundbar has no power

      # Equipment use

      Download

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      We are closed during National Bank holidays.

       

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      Product Safety

      If you encounter any issues related to product safety while using product, we are here to help

      Social Media

      Our Support team is here to help you through WhatsApp.

      We are closed during National Bank holidays.

       

      09:00h to 17:00h (Mon-Fri)

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